Filed under: Good news, Consumer experience, Rants and raves, Competitive strategy, Marketing and advertising, Merrill Lynch (MER), MasterCard Inc’A’ (MA), Monster Worldwide (MNST), Symantec Corp (SYMC)
On August 16th, Symantec Corporation (NASDAQ: SYMC) informed Monster Worldwide, Inc. (NASDAQ: MNST) of a thread of malicious software, called Infostealer.Monstres, which uploaded 1.3 million entries with personal information from a remote server. The information contained on this server was limited to names, addresses, phone numbers and email addresses.
It took Monster Worldwide five days to comment on the situation. “Regrettably, opportunistic criminals are increasingly using the Internet for illegitimate purposes,” the company said in a statement Wednesday. The company is in the process of reaching out to its users and law enforcement on this issue.
Now, one might quickly say, “five days is a long time to keep quiet about this,” but you’d be mistaken. Take a look at a few of the recent security breeches and how fast the response has been from corporations:
- Back on June 17th, 2005, MasterCard Incorporated (NYSE: MA) announced the information from 40 million credit cards “may” have been stolen. According to CardSystems, a third party processor of payment data, the credit card theft possibly occurred late last month, CNet.com reported. The company continued to say, “It identified a ‘potential security incident’ on Sunday, May 22nd and called the FBI the next day.
- CNBC’s Charlie Gasparino reported earlier this month that a ‘major identity-theft incident’ occurred at Merrill Lynch & Co., Inc. (NYSE: MER). According to his sources, the device stolen from Merrill’s corporate offices included personal information, including Social Security numbers, of nearly 33,000 employees. Gasparino said the incident allegedly occurred two weeks ago, but Merrill is now “only getting around to telling people.”
- Massachusetts-based TJX Companies, Inc. (NYSE: TJX) reported on the week of January 15th than an “unauthorized intruder” gained access to its systems in mid-December, taking 45.6 million credit card and debt card numbers over a period of 18 months.
Monster Worldwide should be applauded on its immediate response on the matter. While the data stolen did not include credit card numbers or social security numbers, people need to be know what is happening with the information they hand out to websites.
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