Filed under: Management, Consumer experience, eBay (EBAY)
As an active seller on eBay (under my wife’s account), I feel these matters need to be brought to the proper authority.
Dear Mr. Donahoe,
It is with due respect and great intrest that I witness your taking of the helm at eBay Inc. (NASDAQ: EBAY). Please take good care of her because many people, including myself, do love her dearly. There are just a few things which I believe need to be addressed in the pursuit of eBay’s future success. Please give the following matters some of your earnestly deserved attention.
In my view, eBay’s feedback system is broken. It sometimes becomes a tool of unwarranted attacks. Unsavory characters sometimes use it to extort compliance from unseasoned and defenseless buyers. This needs to be stopped. Please put some of your best people on this concern so it may be resolved. It’s an issue of trust sir, and must be corrected for the health of the market place.
When considering changes in fee structure, could you do the sellers just one small benefit? Could you make it so the sellers get to keep a bit more of the profit from their work? It is understood that eBay as a corporation is in business to make money and I believe the sellers do honestly respect that. However, I assume that they also are in business to make money, please respect that position in kind. I believe that if you can see your way clear to letting the sellers keep a bit more of the profits, they in turn shall increase their presence in the market place. I’d expect that they’d gladly give you record breaking volume when given the proper incentive to do exactly that.
Continue reading A letter to John Donahoe at eBay
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