Filed under: Sprint Nextel Corp (S)
Most of the time, I read the news because I want to be informed about the world. Looking through articles, I spend my time on the ones that affect my world, give me an idea about what to expect in the future, and generally make everything clearer. Once in a while, though, I read the news for the sweet taste of revenge.
Looking through the paper today, I noticed that Sprint seems to be in big trouble. Yesterday, their stock dropped more than 9% after they announced a loss of over $29 billion in the fourth quarter of 2007. While this loss was largely tied to Sprint’s disastrous merger with Nextel, a fair bit can also be chalked up to Sprint’s abysmal customer service.
I have a lot of experience with Sprint’s customer service. When I first got a cell phone, almost ten years ago, my provider was a small regional company. While I could only call from a very constrained area, I was generally impressed with the level of customer care that my provider offered. Most of the time, my phone calls were answered by a person, not a machine, and the company was very nice about crediting my account in cases of incorrect billing. Unfortunately, I was only with them for a few months before they were bought out by Sprint.
Continue reading Sprint takes a dive… finally!
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